Return Policy

Returns

Returns are accepted within 15 days of receiving your order.

To be eligible for a return, items must be:

Unused and in the same condition that you received them.

In the original packaging (if possible).

Some items cannot be returned due to hygiene or custom-made restrictions.

Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 15 business days.

Shipping costs are non-refundable unless the return is due to our error (wrong or defective item).

Exchanges

We currently do not offer exchanges, but you can return an item and place a new order.

Damaged or Wrong Items

If you receive a defective, damaged, or incorrect item, contact us within 15 days of delivery.

Please provide photos of the damage or error so we can process your request faster.

We will either send a replacement or issue a full refund, including shipping.

Return Process

Contact our support team at vyntrasportsgmail.com

Provide your order number and reason for return.

Follow the instructions provided to return your item.

Shipping Costs

You are responsible for return shipping unless the return is due to our error.

We recommend using a trackable shipping service; we cannot guarantee receipt of your returned item otherwise.

Contact Us

If you have any questions about returns or refunds, please contact us at:
Email:  whiskersandpawsshopuk@gmail.com